The Mayor’s Office of Community Relations and Services (MOCRS) offers a new way to coordinate multi-agency service delivery by placing accountability with its Outreach and Services Specialists. MOCRS has assigned two Outreach and Services Specialists for each of the District's 8 wards.

The MOCRS serves as the District's resident "resource" on ward services, with the responsibility to coordinate the delivery of scheduled services, resolve chronic problems, organize activities requiring multiple agency involvement, and act as the multi-agency point-of-contact for the ward and community.

When coordinating the delivery of scheduled services, the OSS receives information from the service agency and informs the ward of the upcoming service delivery date or time frame. When resolving chronic problems in a ward, the OSS works in partnership with 18 service delivery agencies to form a Ward Core Team to address the immediate resolution of the problem and implement a long-term solution.

For more information, select from the following:

• Outreach and Services Specialist
• Ward Core Teams